Request a Review

If you believe your account has been frozen in error and you are not involved in any fraudulent or illegal activity, we are willing to unfreeze your account after verification. Please email us the following details:

The frozen account number
The public wallet address(es) you have used to send funds into the exchange
The name of your business
Business formation documents or a valid personal ID
A brief description of your business or occupation
A list of your five most recent incoming transactions

Send the above information to: [email protected]

Please note: These options do not limit or waive your legal rights under Texas state law in connection with this lawsuit or any related proceedings.